Terms and Conditions - Skinnywigglecoats are manufacturers of bespoke whippet/greyhound/lurcher coats

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Skinny Wiggle Coats Terms and Conditions

Skinny Wiggle Coats is run by myself, Karen Alderson.

My business address is The Sewing Room, Rhosyllan Cottage, Overton Road, St Martins, Oswestry, Shropshire, SY11 3BR.
My contact telephone number is +44 (0) 7961954796 and my email address is equiries@skinnywigllecoats.co.uk

Please read these terms and conditions carefully, as by using this website and placing an order through it, you, the customer, are agreeing to accept them and be bound by them.

Skinny Wiggle Coats reserves the right to modify the terms from time to time. Continued use of this website indicate that you have read, understood and accept the modified terms.

Using this website
Skinny Wiggle Coats uses tracking technology (Google Analytics) to gather information about the number of visits to the website and the nature of searches used to find Skinny Wiggle Coats and its products. For more information about how this works and what it means to you and your data, please refer to my Privacy Policy page.

Placing an order
You can order my custom made coats using the size page and colours page, and ‘Buy’ button at the bottom of each item’s page.
It is important that you measure your dog carefully (preferably two or three times) as per my ‘Measure Your Houd’ page.
You will be taken through a Paypal hosted payment page and once complete, you should receive a ‘receipt for your payment’ email from Paypal. Once I have received the notification of your payment, I will email you my own confirmation by way of an email titled ‘Thank you for your recent order’. This email gives details of the amount of time you should allow for your order to be made and reminds you to check that I have the correct measurements to complete your order. Once you have received this email from me, a sales contract exists between us.

Terms of payment
Payment is taken at the time of ordering. I will not start any order until the payment has been received in full and the funds have been cleared.
I am unable to take payments over the phone. If you are unable to make your payment by the usual method, please contact me to arrange for either a cheque payment (please note that your order will not be started until the cheque has had time to clear) or a bank transfer.

Postage & Delivery
All orders are posted via Royal Mail. Postage and packaging is calculated at the checkout stage for UK orders
.
Orders over the value of £22 are sent using a signed for service. If you wish to have the reference number for your parcel, please email me.
Overseas customers will need to contact me by email so that I can calculate the postage cost depending on the size of order and country it is to be sent to.
Dispatch/lead times cannot be guaranteed and are here as a guide only. This website may be closed for new orders from time to time to keep my workload at an acceptable level so that lead times can be maintained.
Deliveries within the UK are handled by Royal Mail and usually arrive the next working day from my dispatch, but can take longer. Signed for parcels can be tracked on the Royal Mail website. If you wish to track your delivery, please e-mail me for the tracking number.
If you believe your order to be lost in the post (it is not considered lost by Royal Mail until after 15 days from the date of posting), please contact me so that we can first try to track your order and then arrange for a replacement if necessary.
Overseas deliveries will be sent using a tracked / tracked & signed for service. Please be aware that customs policies vary from country to country and you may be subject to import duties and taxes. Skinny Wiggle Coats has no control over any delays or charges arising from this and you as the customer are responsible for paying any fees incurred.

Your right to cancel
Skinny Wiggle Coats walking out coats and other made to measure items with your specific choice of colours is a confirmed order, therefore you do not automatically have the right to cancel the order. However, if we have not yet started work on your order and you wish to cancel for a good reason, we will consider a full refund. If we have already started work on your order, then we will consider a partial refund (amount paid minus the cost of materials used).

My right to cancel
I reserve the right to cancel an order at any time until the order has been dispatched for any reason and refund the customer in full.

Returns
Items which have been made to measure and to the customer’s specifications are done so with information submitted by you, the customer. Full instructions as to how to measure are on this website. You are reminded on each item’s page, and also in the email I send to confirm your order, how important it is to measure accurately following my instructions and using my diagram as a guide. I cannot accept any returns on custom made items unless the fault lies with Skinny Wiggle Coats.
If you believe that your order is unsatisfactory and that the fault lies with Skinny Wiggle Coats, please contact me within 14 days of receiving the item. If a return is agreed, please package the item well and return to me in the same condition as it arrived using a secure delivery method.

Prices
Prices of items are subject to change from time to time without notice. However, I will honour the prices that were on the website at the time your order was placed. The prices shown on the website do not include postage or shipping. Postage is calculated when completing the checkout procedure. If you wish to check the postage prices for UK orders, you can do so here - payment and delivery.

Quality, use and care of products
Skinny Wiggle Coats strives to produce items of excellent quality, using the best materials. If you feel that a product you have purchased from Skinny Wiggle Coats has not lasted as long as you would have reasonably expected given only regular use, please contact me by e-mail with photos as soon as possible so that I can assess the condition and decide on a course of action.
All items ordered from Skinny Wiggle Coats should only be washed according to the ‘care instructions’ page on this website - a leaflet with these instructions will also have been sent with your order.
Skinny Wiggle Coats cannot be held responsible for any injury or loss incurred by the misuse of any product sold.
For more information about your consumer rights when buying online, please visit:
UK Government - Online and distance selling
Which? Consumer Rights - Online shopping

Copyright
The Skinny Wiggle Coats logo, this website, all photographic images and illustrations, all designs, all of the indoor and outdoor coat and jumper designs, the snood design and the keep cool coat with their soaking tubs are copyright of Skinny Wiggle Coats.
It is strictly prohibited to reproduce, copy, modify, distribute, display, publish, create derivative works from or sell any information obtained from this website without the prior written permission of Skinny Wiggle Coats.

Links
This website includes links to other websites. These links are for your convenience to provide further information. Skinny Wiggle Coats has no responsibility for the content of any linked websites.
You may not create a link to this website from another website or document without Skinny Wiggle Coats prior written consent.
Statutory rights
These terms and conditions of sale do not affect your statutory rights.

Payment & Delivery

Payment for orders
When you order through this website, you will be taken through a Paypal hosted checkout page. If you do not have a PayPal account, you can check out as a guest using your credit or debit card. The following card types are accepted:
• Visa / Delta / Electron
• MasterCard / Eurocard
• Maestro
• American Express.
Debit cards are accepted if they have a Visa or MasterCard logo.

Through Paypal, every transaction is encrypted and monitored to prevent fraud, email phishing and identity theft.
Full payment must be received before any work can start on your order.

Delivery
Unless ordering an item from one of the ‘Ready Made’ pages on this website, yours will be a custom order, made to measure from the details you have sent.
Every item ordered from this website is made by us therefore you will need to allow for my turnaround times which can vary depending on the time of the year (my busiest period being between August and March). Sudden changes in the British weather can also lead to large influxes of orders which can have an obvious effect to the dispatch time of orders placed just after.
As a guide, this is how much time I would ask you to allow for my products:
keep cool coats - usually dispatched within 2 weeks
snoods            - usually dispatched within 2 weeks

housecoats & pyjamas - usually dispatched between 2 and 4 weeks

all other outdoor coats - can take between 6 and 8 weeks at my busiest times

If you need an order by a particular date, please email me and I will do my very best to accommodate your request if possible.
Delivery of all orders will be through Royal Mail.
Within the UK
orders up to £22
orders that are between £22 and £80
orders that are over £80 -

sent standard first class post
sent first class signed for
sent by special delivery (guaranteed next working day before 1pm)

Overseas orders
All overseas customers will need to contact me first with their order requirements so that I can calculate the postage cost to their country. Orders will always be sent using a tracked and signed for service when available.

how to care for your Skinny Wiggle Coats

WATERPROOF COATS –
Waterproof coats can be washed if necessary on a gentle 30°C washing machine cycle. Turn the coat inside out and only use a small amount of detergent. DO NOT use fabric conditioner. After washing, gently turn the right way round and pull back into shape. Allow to dry naturally - DO NOT tumble dry.

SHOWERPROOF COATS –
Deluxe coats can be washed if necessary on a gentle 30°C washing machine cycle. Turn the coat inside out and place inside a pillowcase. Use only a small amount of detergent. DO NOT use fabric conditioner. After washing, gently turn the right way round and pull back into shape. Allow to dry naturally - DO NOT tumble dry.

POLAR FLEECE PRODUCTS -
Polar fleece products can be washed on a 40°C washing machine cycle. Make sure all Velcro fastenings are done up before placing in the washing machine. Tumble dry on a medium setting.

HOW TO DEAL WITH STATIC ELECTRICITY BUILD-UP WITH POLAR FLEECE PRODUCTS -
Fleece fabrics can be prone to a static electricity build-up over time. If you find you are having a problem with this, please follow these instructions to prevent and maintain a low amount of static electricity:
° Use fabric conditioner when washing fleece items (unless you are washing a waterproof coat lined with fleece)
° Tumble dry the item using a dryer sheet. This helps because the sheets coat the fabric with a waxy substance. It can also help to add a damp cloth to the sryer for the last 15 minutes of drying time.

KEEP COOL COATS
Skinny Wiggle Coats keep cool towelling coats can be washed on either a 40°C or a 60°C washing machine cycle. Do not use fabric conditioner, and for better absorbency line dry.
Before washing on a gently 40°C cycle. After washing, they should be carefully turned the right way, gently pulled into shape and left to drip dry.


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